CUSTOMER RETURNS
Customers can return their old neoprene wetsuit (or biofoam) to our North American Returns processing site in Waitsfield, VT.
For each wetsuit received, the sender will get a unique 15% off coupon towards their next Online purchase. A unique coupon code will be sent to the sender via email. This code can be applied to an online order on the Mahulu website.
The sender just needs to email a picture of their mailing receipt to recycle@mahulu.surf and enclose the sender’s email address with the wetsuit so we can match the suit with the picture sent. The coupon will be send via email to this email address – presumable the same one from where the picture was sent.
We will also have an online form that customers can fill out and then print and enclose with the used wetsuit. Coming March 2024
RETAILS RETURNS
A retailer can collect wetsuits from their customers and offer discounts that they deem appropriate.
Then retailers can send wetsuits to the Mahulu collection point at their cost.
For each one they mail to Mahulu they get 5% off their next order on a per suit basis.
So if they mail us 10 wetsuits (their shipping cost) they receive 5% off the next 10 suits they order to restock.
(We will match thicknesses if practical. Otherwise the 5% applies to the cost of a 3/2 suit.)
